Team Leader, Branch
Job Description
To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I and CLO are present).
Qualifications
Minimum Qualification:
- NQF Level 5 (FAIS aligned)
Experience Required:
- Client Coverage
- Personal and Private Banking
- 3-4 years
- Relevant FAIS qualification and experience.
- Front line experience in serving customers in order to meet sales and service objectives.
- Knowledge of other departments and their functions within a branch.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Directing People
- Exploring Possibilities
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing
